Terms & Conditions of Sale
PRODUCT
We make every effort to ensure colours appear as realistic as possible. However due to the constraints of digital reproduction on different web browsers, we cannot guarantee exact colour match. Every care is taken to ensure descriptions and measurements are accurate, however variations may occur. Measurements are approximate and may vary according to the size of the item. If you are unsure, we can arrange to send you a manufacturer’s brochure.
PRICE
The prices payable for goods that you order are as set out in our website. You may be required to pay delivery charges at the checkout stage based upon what delivery service you select. For overseas delivery charges please email us with the delivery address and the items you wish to order and we will provide a quotation.
TAXES
All purchases within the UK are subject to a VAT charge at 17.5%. The prices on our site are exclusive of VAT. Overseas orders may be subject to import duties and taxes, which are levied once a shipment reaches its destination country. We have no control over additional customs charges and as such, these charges are liable to be paid by the purchaser.
DELIVERY
The charges for postage and packing will be determined at the time of order.
We aim to dispatch all items within 2-4 days of accepting your order, but please allow up to 5 working days for your purchases to arrive. Please note that delivery estimates are not guaranteed. Special order items will take longer to deliver. You will be notified by e-mail once your goods have been dispatched from our warehouse. All products will be sent by recorded delivery or courier dispatch and will therefore require a signature upon receipt. Please note it may not be possible for us to deliver to some locations. Should delivery time be delayed we do not accept liability of any consequential loss. We will contact you if there is a delay or items are out of stock.
Should you wish for your order to be delivered to a country outside the UK mainland, please contact us for details of transportation costs. Goods delivered overseas may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rests solely with the client. Additionally please be aware that due to the high cost of shipping internationally the cost of delivery and return is not covered by us under any circumstances so purchases for delivery overseas are therefore made entirely at your own risk.
From the moment a carrier attempts to deliver the goods they are the Customer’s full responsibility and the Customer has to accept the goods when they are ready to be delivered.
Where the Customer does not comply with our attempts to deliver the goods we may, at our discretion, cancel the entire or part of the order and charge the Customer 10% of the total cost of the order to cover storage, shipping and insurance of the goods.
Normally deliveries do not include unpacking, assembly or installation.
Retention of Title
The customer agrees that title shall transfer to the customer only when the goods have been paid for in full. The customer shall store the goods free of charge and in a manner to ensure the goods are safe from theft and damage.
Circumstances beyond our Control
We reserve the right to cancel, vary or suspend the operation of contracts of sales if events occur which are beyond our control including (and without prejudice to the generality of the foregoing) fire, floods, storm, plant breakdown, lock-outs, riots, industrial action which prevents entry to premises, hostilities, non-availability of materials or supplies or any event outside our control and weshall not be held liable for any breach of contract resulting from such an event.
Returns & Refunds
Our policy is to take anything back for whatever reason - within 30 days of delivery (or attempted delivery) and a full refund of the purchase price will be made within 28 days of the return subject to the following conditions being met:
The cost of returning the product(s) will be the responsibility of the Customer.
Where the items are large or fragile (as determined by us) we reserve the right to nominate a specialist handler for return transit and pass the cost of shipment onto the client. This charge shall not exceed 10% of the item cost (UK only). This is to reduce the risk of damage to goods arising from poor handling. This transport charge will be charged each time the client accepts a returns collection date which the client subsequently fails to meet.
The client must contact us to obtain a Returns Authorisation Number and this, together with your Customer Id, must be displayed externally on the packaging.
In all cases for your protection the goods must be adequately packed in the original packaging to prevent damage.
Where the client has arranged transit the goods must be fully insured.
The goods are received by us in perfect condition, unused and re-marketable.
The rights under this section may not apply to trade or large volume orders. In such circumstances the purchaser will be made aware of this exclusion prior to the order being accepted.
Data Protection & Privacy
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. By registering your details on our website you consent to us storing and maintaining that information to process orders and to keep you up to date with our service (you can unsubscribe from this service at any time). We will not disclose this confidential information without your consent as we are committed to protecting your privacy. Your details will not be knowingly passed to a third party for their use in promotional purposes. Your details may be passed to a third party for the purposes of processing orders.
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). The personal information which we hold will be held securely in accordance with our internal security policy and the law.
The "Receive Updates" option on your details page can be switched off if you do not wish to receive promotional material from us. We will always give you the chance to refuse any marketing emails from us.
The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening although this will prevent certain features from working. The information collected in this way can be used to identify you.
If you have any questions/comments about privacy, please email us.
Allan Smyth Audio Visual
67 Dragon Parade
Harrogate
North Yorkshire
United Kingdom
HG1 5DG
tel: +44 (0) 1423 549091
mob: +44 (0)7973 426213
info@allansmyth.co.uk |
